Supplement | HBS Case Collection | August 2010 (Revised July 2012)

Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2

by Joseph L. Bower and Sonja Ellingson Hout

Abstract

Joel Klein took over the NYC Department of Education in 2002 and radically transformed the strategy and organization remarkably with improvements in performance. Day 2 focuses on Klein as a strategist, organization builder and driver of performance. Supplementary homework video provides Klein's thoughts on how one brings about change in a difficult public arena.

Keywords: Leading Change; Organizational Change and Adaptation; Organizational Structure; Performance Improvement; Corporate Strategy; Education Industry; Public Administration Industry; New York (city, NY);

Citation:

Bower, Joseph L., and Sonja Ellingson Hout. "Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 2." Harvard Business School Supplement 311-033, August 2010. (Revised July 2012.)