Case | HBS Case Collection | August 2010 (Revised July 2012)

Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 1

by Joseph L. Bower and Sonja Ellingson Hout

Abstract

Joel Klein took over the NYC Department of Education in 2002 and radically transformed the strategy and organization remarkably with improvements in performance. Day 1 of the two case series focuses on the steps taken by Klein over his eight year tenure. Supplementary video (both for homework and in class) provides Klein's thoughts about major developments.

Keywords: Corporate Accountability; Leading Change; Service Delivery; Organizational Change and Adaptation; Performance Improvement; Corporate Strategy; Education Industry; Public Administration Industry; New York (city, NY);

Citation:

Bower, Joseph L., and Sonja Ellingson Hout. "Leaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 1." Harvard Business School Case 311-032, August 2010. (Revised July 2012.)