Teaching Note | HBS Case Collection | June 2010 (Revised September 2012)

Patient Flow at Brigham and Women's Hospital (TN) (A) and (B)

by Anita L. Tucker

Abstract

Teaching Note for 608171 and 608172.

Keywords: Business Processes; Change; Employees; Emotions; Health Care and Treatment; Health Industry;

Citation:

Tucker, Anita L. "Patient Flow at Brigham and Women's Hospital (TN) (A) and (B)." Harvard Business School Teaching Note 610-107, June 2010. (Revised September 2012.)