Supplement | HBS Case Collection | 2010
by Willy C. Shih
Chet Huber, general manager of GM's OnStar unit, givbes an update on how OnStar is doing, talks about the job OnStar does for consumers, and reflects on assembling the OnStar team. The video is organized into three chapters so that instructors may use then independently. This video is a supplement to "OnStar: Not Your Father's General Motors,: HBS Case No. 610-029.
Keywords: Product Positioning; Product Development; Service Delivery; Performance Evaluation; Groups and Teams; Auto Industry; Telecommunications Industry;
Citation:
Shih, Willy C. "Chet Huber on OnStar, video." Harvard Business School Video Supplement 610-716, June 2010.
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Case | HBS Case Collection | 2013 (Revised from original 2012 version)
Digital Microscopy at Carl Zeiss: Managing Disruption
Willy Shih
Keywords: modularity; High technology products; emergent strategy; Product lines; Corporate Strategy; Technology Platform; Disruptive Innovation; Technology Industry; Germany;
Case | HBS Case Collection | 2013 (Revised from original 2013 version)
The LEGO Group: Publish or Protect?
Willy C. Shih and Sen Chai
Keywords: Plastics; injection molding; toys; LEGO; LEGO Group; Tools; Additive Manufacturing; 3D Manufacturing; Toolmaking; intellectual property; Patenting; patents; Spillovers; Knowledge Spillovers; Change; Trends; Engineering; Machinery and Machining; Intellectual Property; Patents; Operations; Production; Strategy; Corporate Strategy; Technology Adoption; Technology Platform; Consumer Products Industry; Manufacturing Industry; Technology Industry; Europe; Denmark;
Teaching Note | HBS Case Collection | 2013
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