Conference Presentation | 21 Oct 2010

How the ISO 9001 Standard for Quality Management Systems Improves Employee Morale and Increases Profitability and Competitiveness

by Michael W. Toffel

Keywords: Management Systems; Employees; Quality; Happiness; Profit;

Citation:

Toffel, Michael W. "How the ISO 9001 Standard for Quality Management Systems Improves Employee Morale and Increases Profitability and Competitiveness." Paper presented at the IBS User Forum, Boston, October 21, 2010.