Working Paper | 2010

Do Call Centers Promote Education? Evidence from India

by Emily Fair Oster and Mary Bryce Millett

Abstract

Over the last two decades in India there have been large increases in outsourced jobs and large increases in schooling rates, particularly in English. Existing evidence suggests the trends are broadly related. In this paper we explore how localized these impacts are; this has implications for understanding how quickly information about these jobs diffuses. We use panel data on school enrollment from a comprehensive school-level administrative dataset. This is merged with detailed data on Information Technology Enabled Services (ITES) center location and founding dates. Using school fixed effects, we estimate the impact of introducing a new ITES center in the vicinity of the school on enrollment. We find that introducing a new ITES center results in a 5.7% increase in number of children enrolled; these effects are extremely localized. We argue this result is not driven by pre-trends in enrollment or endogenous center placement, and is not a result of ITES-center induced changes in population or increases in income. The effect is driven entirely by English-language schools, consistent with the claim that the impacts are driven by changes in returns to schooling.

Keywords: Job Cuts and Outsourcing; Education; Training; Geographic Location; Technology Industry; India;

Citation:

Oster, Emily Fair, and Mary Bryce Millett. "Do Call Centers Promote Education? Evidence from India." NBER Working Paper Series, No. w15922, August 2010.