Case | HBS Case Collection | January 2010 (Revised July 2011)

Hindustan Unilever Limited

by Thomas J. DeLong and Mona Srivastava


This case illustrates Hindustan Unilever Limited's conflict resolution and people development policies using a “leading from the middle” example. The story centers on the challenges faced by an HR manager at a factory who must meet organizational objectives while handling multiple trade unions that are resisting change as well as having conflicts amongst themselves.

Keywords: Employee Relationship Management; Labor Unions; Leadership; Goals and Objectives; Managerial Roles; Conflict Management; Food and Beverage Industry; India;


DeLong, Thomas J., and Mona Srivastava. "Hindustan Unilever Limited." Harvard Business School Case 410-002, January 2010. (Revised July 2011.)