Case | HBS Case Collection | 2011 (Revised from original 2009 version)
by Anita L. Tucker and Amy C. Edmondson
The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common methodology for making improvement and spreading these ideas in their work units.
Keywords: Change Management; Experience and Expertise; Leading Change; Measurement and Metrics; Service Delivery; Performance Improvement; Health Industry; Ohio;
Citation:
Tucker, Anita L., and Amy C. Edmondson. "Cincinnati Children's Hospital Medical Center." Harvard Business School Case 609-109, April 2011. (Revised from original June 2009 version.)
Supplement | HBS Case Collection | 2013
Cincinnati Children’s Hospital Medical Center, Video Supplement 2012
Anita Tucker and Amy Edmondson
Keywords: process improvement; leadership succession; healthcare; quality and safety; transparency;
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Case | HBS Case Collection | 2013
'Argo': The CIA's Mission Impossible in Iran
Amy C. Edmondson and Jeremy Tachau
Dignity Health: A Portfolio of Improvement Projects
Anita L. Tucker and Lydia Ypsse Kim
Teaching Note | HBS Case Collection | 2013 (Revised from original 2007 version)
Phase Zero: Introducing New Services at IDEO (TN) (A) and (B)
Amy C. Edmondson
Keywords: Business Growth and Maturation;