| HBS Case Collection
Basic Techniques for the Analysis of Customer Information Using Excel 2007: A Step-by-Step Approach
The objective of this note is to provide a set of easy, step-by-step guides for some analytical techniques that are useful in the analysis of cases discussed in the course "Competing and Winning through Customer Information" (CWCI). The instructions that follow use datasets from three of the cases in the course: "Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel," HBS No. 106-029; "MercadoLibre.com," HBS No. 106-057; and "Bancaja: Developing Customer Intelligence (A)," HBS No. 107-055. These datasets are available upon request from the author.
Keywords: Customer Relationship Management;
Management Analysis, Tools, and Techniques;