Case | HBS Case Collection | 2011 (Revised from original 2008 version)
by William W. George and Matthew D. Breitfelder
David Neeleman, founder of JetBlue, is forced to confront a crisis in customer confidence following operational difficulties on February 14, 2007. This becomes a vital test of his leadership.
Keywords: Customer Satisfaction; Leadership; Crisis Management; Trust; Air Transportation Industry;
Citation:
George, William W., and Matthew D. Breitfelder. "David Neeleman: Flight Path of a Servant Leader (A)." Harvard Business School Case 409-024, May 2011. (Revised from original November 2008 version.)
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Case | HBS Case Collection | 2013 (Revised from original 2013 version)
Omar Ishrak: Building Medtronic Globally
Bill George and Natalie Kindred
Keywords: healthcare; medical devices; Medtronic; globalization; leadership; emerging markets; innovation; reverse innovation;
Background Note | HBS Case Collection | 2012 (Revised from original 2006 version)
A Strategic Perspective on Bankruptcy
Bill George, Jim Sharpe and Andrew N. McLean
Keywords: bankruptcy; financial crisis; financial distress; turnarounds; crisis management; legal aspects of business; negotiation; liquidation; boards of directors; hedge funds; Strategy; Perspective; Insolvency and Bankruptcy; Law; United States;
Comment | Wall Street Journal | July 12, 2012
Finding a Cure for CEO-itis
Bill George