| HBS Case Collection
(Revised from original 2008 version)
ghSMART(-er) & Co., 2008: Pioneering in Professional Services
Geoff Smart, founder and CEO of ghSMART & Co., wanted to build ghSMART into the #1 management-assessment firm for CEOs and investors. However, he had just received two pieces of very bad news: the demise of an existing project and the loss of a $1 million engagement he thought was already sold. The news raised difficult questions about how Geoff had structured his firm and had designed its governance and incentive systems.
Keywords: Business Ventures;
Problems and Challenges;
Motivation and Incentives;