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Supplement
| HBS Case Collection
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2011
(Revised from original 2008 version)
ghSMART(-er) & Co., 2008: Pioneering in Professional Services
by
Noam T. Wasserman and Ashraf Haque
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Abstract
Geoff Smart, founder and CEO of ghSMART & Co., wanted to build ghSMART into the #1 management-assessment firm for CEOs and investors. However, he had just received two pieces of very bad news: the demise of an existing project and the loss of a $1 million engagement he thought was already sold. The news raised difficult questions about how Geoff had structured his firm and had designed its governance and incentive systems.
Keywords: Business Ventures;
Managerial Roles;
Organizational Structure;
Problems and Challenges;
Loss;
Motivation and Incentives;
Service Industry;