Supplement | HBS Case Collection | June 2008 (Revised November 2010)

Patient Flow at Brigham and Women's Hospital (B)

by Anita L. Tucker and Jillian Alexandra Berry


The B Case is an email from the ED Director. He clarifies where the process deviations occurred.

Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts;


Tucker, Anita L., and Jillian Alexandra Berry. "Patient Flow at Brigham and Women's Hospital (B)." Harvard Business School Supplement 608-172, June 2008. (Revised November 2010.)