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Background Note
| HBS Case Collection
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2010
(Revised from original 2008 version)
Organizational Alignment, Performance, and Change in Professional Service Firms
by
John J. Gabarro
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Abstract
This note describes the relationship between organizational alignment and performance in professional service firms and how to use McKinsey 7S Alignment to diagnose a firm's or practice's alignment, identify misalignments and determine how to bring about the changes needed to re-align.
Keywords: Organizations;
Alignment;
Performance;
Change;
Service Industry;