Background Note | HBS Case Collection | May 2008 (Revised May 2010)

Organizational Alignment, Performance, and Change in Professional Service Firms

by John J. Gabarro

Abstract

This note describes the relationship between organizational alignment and performance in professional service firms and how to use McKinsey 7S Alignment to diagnose a firm's or practice's alignment, identify misalignments and determine how to bring about the changes needed to re-align.

Keywords: Organizations; Alignment; Performance; Change; Service Industry;

Citation:

Gabarro, John J. "Organizational Alignment, Performance, and Change in Professional Service Firms." Harvard Business School Background Note 908-416, May 2008. (Revised May 2010.)