Background Note | HBS Case Collection | May 2008

The Producing Manager: A Double-Barreled Role

by John J. Gabarro and Thomas J. DeLong


The purpose of this note is to ground and amplify on the characteristics and challenges of the producing manager role. It is in response to requests from participants for a piece of "take away" material that can be shared with colleagues in professional service firms that is detailed and operational in nature.

Keywords: Managerial Roles; Production; Service Operations; Practice;


Gabarro, John J., and Thomas J. DeLong. "The Producing Manager: A Double-Barreled Role." Harvard Business School Background Note 908-415, May 2008.