Publications
Publications
- February 2008
Gerson Lehrman Group
By: Robert G. Eccles Jr. and David Lane
Abstract
Gerson Lehrman Group (GLG) brought together decision makers in search of hard-to-find answers with specialized experts in nearly every imaginable field. Over time, GLG developed software to help minimize potential conflicts of interest among and between experts and their employers on the one hand, and the decision makers and their employers on the other. GLG CEO Alexander Saint-Amand needed to assess both whether the compliance mechanisms in place were adequate for all parties, and if so, how or whether the company could exploit them as a source of competitive advantage.
Keywords
Experience and Expertise; Customer Focus and Relationships; Governance Compliance; Conflict of Interests; Competitive Advantage; Software; Consulting Industry
Citation
Eccles, Robert G., Jr., and David Lane. "Gerson Lehrman Group." Harvard Business School Exercise 408-076, February 2008.