Supplement | HBS Case Collection | November 2007

Differences at Work: Emily (B)

by Sandra J. Sucher and Rachel Gordon


In Differences at Work: Emily (B) HBS Case No. 9-408-046 Emily considers whether to file a formal complaint with her Human Resources department about the emails but ultimately decides to confront the culprits herself, beginning by sending an email to one of her colleagues. He immediately apologizes.

Keywords: Working Conditions; Interpersonal Communication; Employees; Conflict and Resolution; Communication;


Sucher, Sandra J., and Rachel Gordon. "Differences at Work: Emily (B)." Harvard Business School Supplement 408-046, November 2007.