Teaching Note | HBS Case Collection | April 2007 (Revised April 2011)

Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel (TN)

by Dennis Campbell and Francisco de Asis Martinez-Jerez

Abstract

Teaching note to 106029.

Keywords: Games, Gaming, and Gambling; Customers; Profit; Accommodations Industry;

Citation:

Campbell, Dennis, and Francisco de Asis Martinez-Jerez. "Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel (TN)." Harvard Business School Teaching Note 107-072, April 2007. (Revised April 2011.)