Publications
Publications
- March 2007
- HBS Case Collection
Understanding Customer Profitability at Charles Schwab (TN)
By: Francisco de Asis Martinez-Jerez
Abstract
Teaching note to 106002.
Keywords
Customers; Profit; Organizational Change and Adaptation; Organizational Culture; Decision Making; Cost; System; Transformation; Budgets and Budgeting; Performance Evaluation; Financial Services Industry; Web Services Industry
Citation
Martinez-Jerez, Francisco de Asis. "Understanding Customer Profitability at Charles Schwab (TN)." Harvard Business School Teaching Note 107-065, March 2007.