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Case
| HBS Case Collection
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2007
(Revised from original 2007 version)
Wikipedia (A)
by
Karim R. Lakhani and Andrew P. McAfee
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Abstract
Wikipedia has emerged as a robust model for content production by volunteers working asynchronously on the Internet with a unconventional model for distributed decision making. The "Articles for Deletion" process in Wikipedia provides unique insight into the inner workings of a distributed community. Wikipedia administrators have to decide if an article on "Enterprise 2.0" should be deleted, kept or merged with some other article. The episode illustrates broader issues of IT-enabled community mobilization and engagement in distributed setting.
Keywords: Information Publishing;
Information Management;
Internet;
Information Technology;
Globalization;
Service Delivery;
Knowledge Sharing;
Knowledge Management;
Information Industry;
Information Technology Industry;
Citation:
Lakhani, Karim R., and Andrew P. McAfee. "Wikipedia (A)." Harvard Business School Video Case 607-712, February 2007. (Revised from original February 2007 version.)