Article | Harvard Business Review | July – August 2008

Making Diverse Teams Click

by Jeffrey T. Polzer


High interpersonal congruence-meaning alignment between team members' self-assessments and their appraisals of one another-improves the performance of diverse teams. And 360-degree feedback can help.

Keywords: Groups and Teams; Alignment; Performance Evaluation; Diversity;


Polzer, Jeffrey T. "Making Diverse Teams Click." HBS Centennial Issue Harvard Business Review 86, nos. 7/8 (July–August 2008): 20–21.