Publications
Publications
- October 2006 (Revised January 2008)
- HBS Case Collection
Clinical Change at Intermountain Healthcare
By: Richard M.J. Bohmer and Erika Ferlins
Abstract
Provides a detailed description of the way in which several improvements and innovations in clinical care were arrived at. Describes individual insights, how these were evaluated and validated, and how they were translated into improved medical practices. The changes in medical care include improvements in primary care, intensive care, and inpatient ward care. Detailed descriptions of each innovation are provided, along with a description of the processes of innovation, generation, and capture. It relates closely to Intermountain (A), which describes the organizational structure Intermountain has put in place to support these processes.
Keywords
Health Care and Treatment; Innovation and Invention; Business Processes; Performance Improvement; Practice; Health Industry
Citation
Bohmer, Richard M.J., and Erika Ferlins. "Clinical Change at Intermountain Healthcare." Harvard Business School Case 607-023, October 2006. (Revised January 2008.)