Article | Harvard Business Review | July – August 2008

Leaders in Denial

by Richard S. Tedlow

Abstract

Henry Ford's stubborn refusal to admit the changeability of consumer demand allowed Chrysler and GM to horn in on his market. Half a century later the whole U.S. auto industry made the same mistake: Enter the Japanese. But denial comes in many forms, as Sears, Digital Equipment, and Bear Stearns can attest.

Keywords: Decision Choices and Conditions; Judgments; Leadership; Demand and Consumers; Auto Industry; United States;

Citation:

Tedlow, Richard S. "Leaders in Denial." HBS Centennial Issue. Harvard Business Review 86, nos. 7/8 (July–August 2008).