| HBS Case Collection
(Revised from original 2006 version)
Putnam Investments: Rebuilding the Culture
Charles "Ed" Haldeman Jr. is promoted CEO of Putnam Investments after the firm was badly damaged by a series of improper trading practices. He is charged with the task of managing the crisis, repairing the company culture, and putting the firm back into a pattern of growth. Haldeman realizes that nothing less than a radical change in the culture of Putnam Investments would be enough to win back the trust of clients and employees who felt betrayed by the firm's apparent misconduct. He must confront some tough decisions about recently uncovered questions concerning the handling of certain accounting transactions three years earlier and about the continued lagging performance of Voyager, the firm's flagship equity fund.
Keywords: Crime and Corruption;
Organizational Change and Adaptation;
Decision Choices and Conditions;
Financial Services Industry;