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Case
| HBS Case Collection
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2005
Playgrounds and Performance: Results Management at KaBOOM! (A)
by
Herman B. Leonard, Marc J. Epstein and Laura Winig
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Abstract
KaBOOM!, a successful playground-building social enterprise funded through corporate partnerships, wants to develop a performance measurement system that will enable the organization to expand its impact substantially. The board of directors and management are trying to develop a performance-oriented approach that will inform their strategy and allow them to manage operations efficiently and effectively as they grow--and, possibly, shift their emphasis to growth. What operational and impact data should they collect? How should they design a system of measures that will inform them without either drowning them in data or constraining their opportunities for growth? Can they develop a single system that will be useful to the board of directors and management--and support strategy development without inviting micromanagement?
Keywords: Governing and Advisory Boards;
Growth and Development Strategy;
Social Enterprise;
Performance Evaluation;
Management Systems;
Design;
Construction Industry;