| HBS Case Collection
(Revised March 1991)
General Electric Canada: Designing a New Organization
General Electric Canada used sociotechnical design techniques to restructure its financial, administrative, facilities, and information technology service from a decentralized, hierarchical organization to a centralized organization composed of self-managing, multi-skilled work teams. The case explores the role of information technology in supporting and enabling the intensive information sharing and communication required by the new organization design.
Keywords: Organizational Design;
Groups and Teams;
Industrial Products Industry;