Case | HBS Case Collection | September 2005 (Revised April 2010)

Scharffen Berger Chocolate Maker (A)

by Daniel C. Snow, Steven C. Wheelwright and Alison Berkley Wagonfeld


Scharffen Berger, a premium brand chocolate, is growing rapidly and must decide where and when to add capacity in the production line and with what technology. The company must consider the demands of marketing, the impact on quality and reputation, and the economics of alternative approaches to increasing output in both the short term and long term. Provides an opportunity for students to examine the existing process technology and flow, to understand the determinants of product quality, and to make recommendations about changes that will expand the capabilities of the firm in supplying its premium products to a rapidly growing market segment.

Keywords: Production; Business Processes; Organizational Change and Adaptation; Performance Capacity; Quality; Expansion;


Snow, Daniel C., Steven C. Wheelwright, and Alison Berkley Wagonfeld. "Scharffen Berger Chocolate Maker (A)." Harvard Business School Case 606-043, September 2005. (Revised April 2010.)