| HBS Case Collection
(Revised June 2005)
Otis Elevator: Accelerating Business Transformation with IT
Focuses on a major transformation of Otis Elevator's infrastructure. Led by the CEO, this transformation represents a remarkable long-term reengineering of all the processes of the firm to drive its operating costs down and service image up. The transformation is the continuation of a process that has been going on for more than 20 years.
Organizational Change and Adaptation;