Teaching Note | HBS Case Collection | April 2004 (Revised June 2004)

Starbucks: Delivering Customer Service (TN)

by Youngme E. Moon and John A. Quelch


Teaching Note to (9-504-016).

Keywords: Customer Relationship Management; Food and Beverage Industry;


Moon, Youngme E., and John A. Quelch. "Starbucks: Delivering Customer Service (TN)." Harvard Business School Teaching Note 504-089, April 2004. (Revised June 2004.)