Teaching Note | HBS Case Collection | 2004 (Revised from original 2004 version)

Starbucks: Delivering Customer Service (TN)

by Youngme E. Moon and John A. Quelch

Abstract

Teaching Note to (9-504-016).

Keywords: Customer Relationship Management; Food and Beverage Industry;

Citation:

Moon, Youngme E., and John A. Quelch. "Starbucks: Delivering Customer Service (TN)." Harvard Business School Teaching Note 504-089, June 2004. (Revised from original April 2004 version.)