Article | Administrative Science Quarterly | June 1997

Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption

by Ranjay Gulati, James Westphal and Steve Shortell

Keywords: Networks; Management;

Citation:

Gulati, Ranjay, James Westphal, and Steve Shortell. "Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption." Administrative Science Quarterly 42, no. 2 (June 1997): 366–394. (Winner of Academy of Management. Organization and Management Theory Division. Best Paper Award For the empirical or conceptual paper submitted to the Academy of Management annual meeting that offers a significant contribution to the field of organization and management theory presented by Academy of Management. Also appeared in the Academy of Management Best Papers Proceedings.)