Case | HBS Case Collection | January 2004 (Revised June 2004)

Friendly Fire

by Scott A. Snook, Leslie J. Freeman, L. Jeffrey Norwalk and Bridget Gurtler


On April 14, 1994, two U.S. Air Force F-15 fighters accidentally shot down two U.S. Army Black Hawk helicopters over Northern Iraq, killing all 26 peacekeepers onboard. Describes the initial investigation and response to this accident and raises questions about the role of human behavior in the accident. Told through the eyes of three of the main participants--Captain Eric Wickson, Lieutenant Ricky Wilson, and Brigadier General Jeffrey Scott Pilkington.

Keywords: Leadership Style; Management Skills; Behavior; Spoken Communication; United States; Iraq;


Snook, Scott A., Leslie J. Freeman, L. Jeffrey Norwalk, and Bridget Gurtler. "Friendly Fire." Harvard Business School Case 404-083, January 2004. (Revised June 2004.)