Case | HBS Case Collection | January 2004 (Revised August 2004)

Major Steckleson at the National Training Center (A)

by Scott A. Snook, Robert Kaderavek and Jeremy Schneider


Major Steckleson is facing his toughest challenge yet. As an experienced observer-controller at the U.S. Army's National Training Center, Steckleson is responsible for helping leaders of the 3rd Armored Cavalry Squadron learn from a deadly mistake in simulated combat by facilitating the unit's After Action Review (AAR). AARs are structured conversations about recent experience designed to help units learn from both mistakes and successes.

Keywords: Organizations; Learning; Training; Spoken Communication; Groups and Teams; United States;


Snook, Scott A., Robert Kaderavek, and Jeremy Schneider. "Major Steckleson at the National Training Center (A)." Harvard Business School Case 404-089, January 2004. (Revised August 2004.)