Publications
Publications
- March 1999 (Revised July 1999)
- HBS Case Collection
Dana-Farber Cancer Institute, The
By: Richard M.J. Bohmer and Ann Winslow
Abstract
Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error.
Keywords
Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry
Citation
Bohmer, Richard M.J., and Ann Winslow. "Dana-Farber Cancer Institute, The." Harvard Business School Case 699-025, March 1999. (Revised July 1999.)