Case | HBS Case Collection | August 2003 (Revised May 2006)

Elizabeth Parker (A)

by Tiziana E. Casciaro, Wickham Skinner and David Krackhardt


A new political appointee with years of volunteer experience takes over a highly responsible job in the state government and is met with bureaucratic inertia. Describes a successful strategy to overcome organizational resistance to change.

Keywords: Public Sector; Leading Change; Managerial Roles; Organizational Change and Adaptation; Conflict and Resolution; Power and Influence;


Casciaro, Tiziana E., Wickham Skinner, and David Krackhardt. "Elizabeth Parker (A)." Harvard Business School Case 404-043, August 2003. (Revised May 2006.)