Teaching Note | HBS Case Collection | April 2003

Achieving Customer Satisfaction at Pizza Hut (TN) (A) and (B)

by V.G. Narayanan

Abstract

Teaching Note for (2-101-006) and (2-101-042).

Keywords: Food and Beverage Industry; Service Industry;

Citation:

Narayanan, V.G. "Achieving Customer Satisfaction at Pizza Hut (TN) (A) and (B)." Harvard Business School Teaching Note 103-059, April 2003.