Publications
Publications
- April 2003
Design and Management of Health Care Delivery Processes, The
By: Richard M.J. Bohmer
Abstract
Discusses the design and management of clinical processes in health care. Presents a framing of the clinical process as a problem-solving process that fundamentally involves learning along two dimensions and at least two levels. The two dimensions are: 1) learning in the short term about the disease and the patient in whom it is manifest and 2) learning, over time, about the disease and its treatment, as an independent phenomenon unconnected to a specific patient. The two levels at which this learning takes place are the individuals treating the patient and the organization in the context of which care is delivered.
Keywords
Management Analysis, Tools, and Techniques; Service Delivery; Management Practices and Processes; Learning; Health Care and Treatment; Health Industry
Citation
Bohmer, Richard M.J. "Design and Management of Health Care Delivery Processes, The." Harvard Business School Module Note 603-107, April 2003.