Case | HBS Case Collection | September 2002 (Revised October 2002)

Bank of America (B)

by Stefan H. Thomke and Ashok Nimgade

Abstract

Supplements the (A) case.

Keywords: Service Operations; Technology; Banking Industry;

Citation:

Thomke, Stefan H., and Ashok Nimgade. "Bank of America (B)." Harvard Business School Case 603-023, September 2002. (Revised October 2002.)