Case | HBS Case Collection | July 2002 (Revised November 2002)

Crucial Conversations

by Thomas J. DeLong and Vineeta Vijayraghavan


Todd McKenna, a third-year associate at an investment banking firm, confronts his boss. His boss had told him he would be the top paid associate at the firm, and McKenna finds out that this isn't true. He approaches his boss to find out why he was lied to.

Keywords: Interpersonal Communication; Investment Banking; Executive Compensation; Employee Relationship Management; Rank and Position; Banking Industry;


DeLong, Thomas J., and Vineeta Vijayraghavan. "Crucial Conversations." Harvard Business School Case 403-027, July 2002. (Revised November 2002.)