| HBS Case Collection
(Revised from original 2002 version)
Taj Hotel Group
R.K. Krishna Kumar, managing director and head of Taj Hotel Group, has to decide whether to reexamine a promotion decision. In an attempt to deliver a level of service quality that met global standards at the Indian hotel chain, Kumar had introduced new personnel management systems at the company. As a result, a committee was now responsible for deciding which managers should be promoted to senior positions at the company. Taj's COO, one of the more respected executives at the company, requested that a committee decision be overturned. Kumar must respect the committee's choice or indulge his popular manager's request to reexamine it.
Keywords: Decision Making;
DeLong, Thomas J., and Vineeta Vijayaraghavan. "Taj Hotel Group." Harvard Business School Case 403-004, October 2002. (Revised from original July 2002 version.)