Case | HBS Case Collection | July 2002 (Revised October 2002)

Taj Hotel Group

by Thomas J. DeLong and Vineeta Vijayaraghavan


R.K. Krishna Kumar, managing director and head of Taj Hotel Group, has to decide whether to reexamine a promotion decision. In an attempt to deliver a level of service quality that met global standards at the Indian hotel chain, Kumar had introduced new personnel management systems at the company. As a result, a committee was now responsible for deciding which managers should be promoted to senior positions at the company. Taj's COO, one of the more respected executives at the company, requested that a committee decision be overturned. Kumar must respect the committee's choice or indulge his popular manager's request to reexamine it.

Keywords: Decision Making; Human Resources; Leadership Development; Management Teams; Organizational Culture; Alignment; India;


DeLong, Thomas J., and Vineeta Vijayaraghavan. "Taj Hotel Group." Harvard Business School Case 403-004, July 2002. (Revised October 2002.)