Case | HBS Case Collection | May 2002

Mellon Investor Services

by Thomas J. DeLong


James Aramanda, head of Mellon Investor Services, must decide how to change the focus of his business. He works with consultants to create a change strategy to enhance a business that is already doing well. Will he be able to interest his professionals in changing the nature of the way they meet customer expectations and demands while simultaneously motivating and including his professionals in the process?

Keywords: Organizational Change and Adaptation; Change Management; Innovation Leadership; Growth and Development Strategy; Business Strategy; Management Teams; Financial Services Industry; Insurance Industry; United States;


DeLong, Thomas J. "Mellon Investor Services." Harvard Business School Case 402-036, May 2002.