Case | HBS Case Collection | April 2002 (Revised September 2003)

Stephen Brown at John Hancock Financial Services

by Robin J. Ely

Abstract

Describes a major organizational transformation process at John Hancock Financial Services in which CEO Stephen Brown takes a series of measured steps to turn the old-line mutual insurance company into a competitive, performance-oriented financial services firm. At the end of the case, Brown is considering whether to take the company public. Raises question of leadership, alignment, and culture change.

Keywords: Change Management; Leadership; Organizational Change and Adaptation; Organizational Culture; Alignment; Competitive Strategy; Financial Services Industry;

Citation:

Ely, Robin J. "Stephen Brown at John Hancock Financial Services." Harvard Business School Case 402-048, April 2002. (Revised September 2003.)