Case | HBS Case Collection | March 2002 (Revised March 2004)

Metalcraft Supplier Scorecard

by Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren


An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance.

Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Auto Industry;


Kulp, Susan L., V.G. Narayanan, and Ronald L. Verkleeren. "Metalcraft Supplier Scorecard." Harvard Business School Case 102-047, March 2002. (Revised March 2004.)