Background Note | HBS Case Collection | 2003 (Revised from original 2001 version)

Queueing Theory

by V.G. Narayanan and George Batta

Abstract

Explains the assumptions behind and the insights from a simple queueing model.

Keywords: Mathematical Methods; Theory; Management Analysis, Tools, and Techniques; Motivation and Incentives; Service Delivery;

Citation:

Narayanan, V.G., and George Batta. "Queueing Theory." Harvard Business School Background Note 102-023, May 2003. (Revised from original December 2001 version.)