Background Note | HBS Case Collection | December 2001 (Revised May 2003)

Queueing Theory

by V.G. Narayanan and George Batta


Explains the assumptions behind and the insights from a simple queueing model.

Keywords: Mathematical Methods; Theory; Management Analysis, Tools, and Techniques; Motivation and Incentives; Service Delivery;


Narayanan, V.G., and George Batta. "Queueing Theory." Harvard Business School Background Note 102-023, December 2001. (Revised May 2003.)