Background Note | HBS Case Collection | 2003 (Revised from original 2001 version)
by V.G. Narayanan and George Batta
Explains the assumptions behind and the insights from a simple queueing model.
Keywords: Mathematical Methods; Theory; Management Analysis, Tools, and Techniques; Motivation and Incentives; Service Delivery;
Citation:
Narayanan, V.G., and George Batta. "Queueing Theory." Harvard Business School Background Note 102-023, May 2003. (Revised from original December 2001 version.)
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Supplement | HBS Case Collection | 2013 (Revised from original 2013 version)
Equitas Microfinance (C): Advent of Regulation
V.G. Narayanan, V. Kasturi Rangan and Vidhya Muthuram
Keywords: business model; for-profit firms; Micro Finance; growth and development strategy; corporate social responsibility and impact; Social Enterprise; India;
Case | HBS Case Collection | 2013 (Revised from original 2010 version)
Equitas Microfinance: The Fastest-Growing MFI on the Planet
V.G. Narayanan and V. Kasturi Rangan
Keywords: Business Model; For-Profit Firms; Microfinance; Growth and Development Strategy; Corporate Social Responsibility and Impact; Social Enterprise; Financial Services Industry; India;
Case | HBS Case Collection | 2013 (Revised from original 2012 version)
TWA Parts (Abridged)
V.G. Narayanan
Keywords: Business Divisions; Leadership; Balanced Scorecard; Management Teams; Business Strategy; Corporate Strategy; Auto Industry; Manufacturing Industry;