Supplement | HBS Case Collection | November 2001 (Revised July 2007)

Store24 (B): Service Quality and Employee Skills

by Frances X. Frei and Dennis Campbell


Supplements the (A) case.

Keywords: Customer Satisfaction; Employees; Service Delivery; Retail Industry;


Frei, Frances X., and Dennis Campbell. "Store24 (B): Service Quality and Employee Skills." Harvard Business School Supplement 602-097, November 2001. (Revised July 2007.)