Case | HBS Case Collection | 2007 (Revised from original 2001 version)
by Amy C. Edmondson, Michael Roberto and Anita L. Tucker
Describes the major phases of an initiative designed to transform the organization and enhance patient safety. Raises interesting questions about how to encourage candid discussion about failures while continuing to hold people accountable for their performance.
Keywords: Health Care and Treatment; Leading Change; Business Processes; Organizational Change and Adaptation; Organizational Culture; Performance Improvement; Safety; Health Industry;
Citation:
Edmondson, Amy C., Michael Roberto, and Anita L. Tucker. "Children's Hospital and Clinics (A)." Harvard Business School Case 302-050, September 2007. (Revised from original November 2001 version.)
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Case | HBS Case Collection | 2013
'Argo': The CIA's Mission Impossible in Iran
Amy C. Edmondson and Jeremy Tachau
Dignity Health: A Portfolio of Improvement Projects
Anita L. Tucker and Lydia Ypsse Kim
Teaching Note | HBS Case Collection | 2013 (Revised from original 2007 version)
Phase Zero: Introducing New Services at IDEO (TN) (A) and (B)
Amy C. Edmondson
Keywords: Business Growth and Maturation;