Case | HBS Case Collection | August 2001 (Revised March 2008)

NerveWire, Inc.

by Nitin Nohria and Anthony Mayo


NerveWire, a management consulting and systems integration provider based in Newton, MA, was closing in on its second anniversary. In the beginning days of NerveWire, the major challenge was recruiting--finding the right people who embodied its values and business mission. Traditional business enterprises were thirsty for a new type of consulting organization, a partner that would help them utilize the Internet not as a marketing tool, but as a tool to re-design their business models, their internal value chains, and their extended industry value chains to drive significant ROI. NerveWire was created for just that purpose. The year 2001 brought some very new and different challenges. In the fall of 2000, the economy in the United States fell off a cliff, and by the beginning of 2001, NerveWire's Fortune 500 clients, by and large, had frozen all spending in major new technology-centric business initiatives. A Day in the Life of Kirk Arnold, Video and A Day in the Life of Malcolm Frank, Video are required with this case.

Keywords: Values and Beliefs; Leadership; Mission and Purpose; Behavior; Internet; Newton;


Nohria, Nitin, and Anthony Mayo. "NerveWire, Inc." Harvard Business School Case 402-022, August 2001. (Revised March 2008.)