Case | HBS Case Collection | August 2001 (Revised September 2015)

Operations at the Donner Company

by H. Kent Bowen


A small manufacturer of circuit boards faces product and operations-management problems. This case analyzes the production capacity at various stages and examines bottlenecks and product flow decisions. A detailed look at the problems and a discussion of the tools and techniques of process analysis is used to determine the importance of problems, identify solutions, and discuss implementation issues.

Keywords: Operations; Production; Performance Capacity; Business Processes; Logistics; Electronics Industry; Manufacturing Industry;


Bowen, H. Kent. "Operations at the Donner Company." Harvard Business School Case 602-040, August 2001. (Revised September 2015.)