Case | HBS Case Collection | May 2001 (Revised June 2010)


by Allen S. Grossman


Many in the nonprofit sector doubt whether organizational performance can be measured. Jumpstart, a 10-year-old nonprofit, developed performance measurement and management systems from its inception. The organization has experienced explosive growth and attributes a great deal of its success to creating a performance culture.

Keywords: Management Systems; Measurement and Metrics; Organizational Culture; Performance Improvement; Nonprofit Organizations;


Grossman, Allen S. "Jumpstart." Harvard Business School Case 301-037, May 2001. (Revised June 2010.)