Case | HBS Case Collection | October 2000 (Revised November 2005)

Cisco Systems: Web-enablement

by Richard L. Nolan, Kelley Porter and Christina Akers

Abstract

Describes how Cisco web-enabled their ERP systems and developed the "front office" systems to electronically link to their customers and suppliers. A rewritten version of an earlier case.

Keywords: Internet; Information Technology; Technological Innovation; Search Technology; Service Operations; Information Technology Industry;

Citation:

Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems: Web-enablement." Harvard Business School Case 301-056, October 2000. (Revised November 2005.)