Background Note | HBS Case Collection | September 2000

Professional Services Module Six: Succeeding in PSFs

by Thomas J. DeLong, Ashish Nanda and Scot H. Landry


Emphasizes the skills and values that we believe successful professionals possess: change management and leadership skills, a proactive career management approach, effective processes of giving and receiving feedback, a clear ethical perspective, balance between private and professional lives, and the ability to cope with ever increasing demands on one's time.

Keywords: Management Skills; Service Industry;


DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Six: Succeeding in PSFs." Harvard Business School Background Note 801-012, September 2000.