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Background Note
| HBS Case Collection
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2000
Professional Services Module One: Introduction to the Challenges Facing PSFs
by
Thomas J. DeLong, Ashish Nanda and Scot H. Landry
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Abstract
This initial module was meant to clarify how the course would be useful to students who would be starting PSFs, working for them as an employee or contractor, managing them, or hiring them from the client side.
Keywords: Entrepreneurship;
Selection and Staffing;
Management;
Service Delivery;
Service Industry;